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Patience as used in active listening means exercising control over your own emotions.
Your emotions are affected all the time when you interact with others. People have different communication styles, some of which may please you and others of which may be difficult to deal with.
For active listening to work, you need to take control of your emotions so that you can deal with the variety of people who come your way. This tip is about managing your physical environment.
When someone is talking to you, keep your cell phone off and turn down the volume on your pager. Instead of sitting across from someone at a distance because of a huge desk between you, arrange your chair so that you can sit across from each other without a physical barrier in between. Giving solutions or unwanted advice.
I am not sure of many people who like to be told what to do!
What about you? Avoiding the concerns of others.
This can be done in a variety of ways, including diverting the conversation, reassuring the person or discounting the, i. The best way to understand people is to listen to them.
Non-Verbal Communication — we transmit information using words, gestures and body language, subsequently active listening also involves non-verbal communication. Sometimes you can be unaware of the messages you are sending none-verbally.
Are you aware of the signals your non-verbal communication could be sending? What are conference calls?
When are conference calls used? What are the technical issues affecting conference calls? What are the human factor issues affecting conference calls? How conference calls can affect your productivity?
Why you may need to adapt your communication style? Why conference calls benefit from advance planning?