Employees First, Customers Second explores the steps of HCLT's transformational journey as the company recognized the need for change, created a culture of. Transcript of Vineet Nayar on Employees First, Customers Second @ TEDxAix knew that we as leaders have done nothing to win the trust of our employees. Employees First, Customers Second and millions of other books are available for site Kindle. Other Sellers on site. Employees First, Customers Second: Turning Conventional Management Upside Down Hardcover – June 8,
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Employees who are secure and happy can better focus on delivering customer values. Building an organization with highly-skilled employees dedicated to. PDF Download Employees First, Customers Second BY - Vineet Nayar Full Books. 1. PDF Download Employees First, Customers Second BY. Vineet Nayar, Employees First, Customers Second: Turning Conventional Management Upside Down. Boston, Massachesetts: Harvard Business Press,
Faster deliver of output and enhanced employee satisfaction were the very basics the author expected out of the idea, and what turned out of this experiment at HCLT.
He primarily talks about how opening the company to its employees, building a transparent system of working and open dialogue system of communication instead of monologues actually helped driving better results.
One of the crucial changes brought to the system, as the author laments, was the introduction of an open platform wherein any employee could address an issue, expect fruitful feedback and follow up on the progress of his problem solution via a tracking process.
The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change. It is very well understandable that the level of employee satisfaction sky rocketed with it all.
Of course, the company faced a lot of hurdles implementing the idea. Of many, the author majorly mentions about the 'everything good, but' problem.
A lot of people are found skeptic about change. The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity.
His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful. Successfully reported this slideshow. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads.
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