Employee first customer second pdf

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Employees First, Customers Second explores the steps of HCLT's transformational journey as the company recognized the need for change, created a culture of. Transcript of Vineet Nayar on Employees First, Customers Second @ TEDxAix knew that we as leaders have done nothing to win the trust of our employees. Employees First, Customers Second and millions of other books are available for site Kindle. Other Sellers on site. Employees First, Customers Second: Turning Conventional Management Upside Down Hardcover – June 8,

Author:LIZETTE WAYMER
Language:English, Spanish, French
Country:Ghana
Genre:Science & Research
Pages:372
Published (Last):11.06.2016
ISBN:443-1-62305-692-5
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Employee First Customer Second Pdf

Employees who are secure and happy can better focus on delivering customer values. Building an organization with highly-skilled employees dedicated to. PDF Download Employees First, Customers Second BY - Vineet Nayar Full Books. 1. PDF Download Employees First, Customers Second BY. Vineet Nayar, Employees First, Customers Second: Turning Conventional Management Upside Down. Boston, Massachesetts: Harvard Business Press,

The good news: EFCS strategies can work at your company, too. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker. Vineet Nayar's book tells the story of how management can step out of the way to let employees lead-- and to let engagement and productivity soar. If you doubt that it's possible to turn the pyramid upside down--or wonder whether it's really necessary--I urge you to read this thoughtful and timely book! Nayar's notions of 'trust, transparency, and the romance of tomorrow' will rejuvenate the corporate soul. With the methods described in this book, Nayar enabled his Generation Y 'transformers' to realize their potential faster, increased the capacity of the organization to create value for its customers, and built his company into a world leader. The Discipline of Getting Things Done "This book offers an abundance of advice for business leaders looking to transform their organizations by changing the culture. Nayar's lesson--that even a 'revolution' in corporate culture is really just a series of small, achievable steps--will be invaluable for both the new manager and the accomplished business leader. Would you like to tell us about a lower price? If you are a seller for this product, would you like to suggest updates through seller support? By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.

Faster deliver of output and enhanced employee satisfaction were the very basics the author expected out of the idea, and what turned out of this experiment at HCLT.

He primarily talks about how opening the company to its employees, building a transparent system of working and open dialogue system of communication instead of monologues actually helped driving better results.

One of the crucial changes brought to the system, as the author laments, was the introduction of an open platform wherein any employee could address an issue, expect fruitful feedback and follow up on the progress of his problem solution via a tracking process.

The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change. It is very well understandable that the level of employee satisfaction sky rocketed with it all.

Employees First, Customers Second: Turning Conventional Management Upside Down

Of course, the company faced a lot of hurdles implementing the idea. Of many, the author majorly mentions about the 'everything good, but' problem.

A lot of people are found skeptic about change. The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity.

Employees First, Customers Second: Turning Conventional Management Upside Down

His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful. Successfully reported this slideshow. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads.

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